CASE STUDIES:
The following case studies and research is conducted exclusively by CARE for Pets™ and seeks to quantify many of the common perceptions about corporate-owned veterinary practices. Our in-depth analysis reveals that veterinary consolidators may purposely hide ownership, prioritize profits over patient care, and negatively impact both the quality of care and workplace culture. The acquisition of private-owned veterinary hospitals by corporate consolidators has rapidly accelerated, and its acquisition rate is more than double its current market share.
Rapid Consolidation of Veterinary Practices in Arizona Will Mean Higher Prices, Fewer Choices (September, 2024)
https://www.pets.care/rapid-consolidation-of-veterinary-practices-in-arizona-will-mean-higher-prices-and-fewer-choices-for-pet-owners/
- First-of-its-kind study conducted by CARE for Pets™ reveals 2 out of 3 independent general practices sold were acquired by a corporate consolidator — acquisition rate is accelerating.
When Minutes Matter: Proceed Immediately to the Nearest Veterinary Emergency Hospital (April 2024)
https://www.pets.care/when-minutes-matter/
- First-of-its-kind study conducted by CARE for Pets™ reveals nearly 1 out of 2 general practices in the Phoenix metro area in the state of Arizona fail to display on their website the nearest 24/7 veterinary emergency hospital within their contact list — emergency hospitals that offer primary care (competing services) are rarely listed and or recommended. The increase in trip distance may result in a delay in care.
Is Your ‘Local’ Animal Hospital Corporate-Owned? (October 2021)
https://www.pets.care/is-your-local-animal-hospital-corporate-owned/
- First-of-its-kind study conducted by CARE for Pets™ reveals that the vast majority of non-branded corporate-owned veterinary practices in the state of Arizona failed to disclose the name of the corporation that owns, operates and or controls the animal hospital, on their individual practice website — may give a false appearance to pet owners that the practice is independent, locally owned and operated.
WORKPLACE RESEARCH:
Common Employee Complaints of Veterinary Consolidators
https://www.pets.care/common-employee-complaints-of-veterinary-consolidators/
- Many employees of corporate consolidators say their employer prioritizes profits over patient care.
Consolidators Negatively Impacting Workplace Culture at Veterinary Practices
https://www.pets.care/veterinary-consolidators-negatively-impacting-workplace-culture/
- When a company prioritizes profits over patient care, it can negatively impact workplace culture and values by creating a high-pressure environment that often leads to employee burnout.
Consolidators Negatively Impacting Quality of Care at Veterinary Practices
https://www.pets.care/veterinary-consolidators-negatively-impacting-quality-of-care/
- Corporate consolidators often look to cut employee hours as a cost-saving measure in order to maximize profits — while pushing for more client appointments each day.