CASE STUDIES:

As a leading consumer advocate for the pet care industry, CARE for Pets™ seeks to empower pet owners by providing real-world data about the root causes that are impacting the veterinary healthcare system. Generally, these root causes impacting owners haven’t been documented by any other organizations and or is not adequately covered by the news media.

Rapid Consolidation of Veterinary Practices in Arizona Will Mean Higher Prices, Fewer Choices (September, 2024)
https://www.pets.care/rapid-consolidation-of-veterinary-practices-in-arizona-will-mean-higher-prices-and-fewer-choices-for-pet-owners/

  • First-of-its-kind study conducted by CARE for Pets™ reveals 2 out of 3 independent general practices sold were acquired by a corporate consolidator — acquisition rate is accelerating.

When Minutes Matter: Proceed Immediately to the Nearest Veterinary Emergency Hospital (April 2024)
https://www.pets.care/when-minutes-matter/

  • First-of-its-kind study conducted by CARE for Pets™ reveals nearly 1 out of 2 general practices in the Phoenix metro area in the state of Arizona fail to display on their website the nearest 24/7 veterinary emergency hospital within their contact list — increase in trip distance may result in a delay in care when minutes matter, especially in a life-threatening emergency.

Is Your ‘Local’ Animal Hospital Corporate-Owned? (October 2021)
https://www.pets.care/is-your-local-animal-hospital-corporate-owned/

  • First-of-its-kind study conducted by CARE for Pets™ reveals that the vast majority of non-branded corporate-owned veterinary practices in the state of Arizona failed to disclose the name of the corporation that owns, operates and or controls the animal hospital, on their individual practice website — may give a false appearance to pet owners that the practice is independent, locally owned and operated.

WORKPLACE RESEARCH:

Common Employee Complaints of Veterinary Consolidators
https://www.pets.care/common-employee-complaints-of-veterinary-consolidators/

  • Many employees of corporate consolidators say their employer prioritizes profits over patient care.

Consolidators Negatively Impacting Workplace Culture at Veterinary Practices
https://www.pets.care/veterinary-consolidators-negatively-impacting-workplace-culture/

  • When a company prioritizes profits over patient care, it can negatively impact workplace culture and values by creating a high-pressure environment that often leads to employee burnout.

Consolidators Negatively Impacting Quality of Care at Veterinary Practices
https://www.pets.care/veterinary-consolidators-negatively-impacting-quality-of-care/

  • Corporate consolidators often look to cut employee hours as a cost-saving measure in order to maximize profits — while pushing for more client appointments each day.